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Excavators Information
Untitled
In July 2004, Governor Linda Lingle signed into law a bill requiring the PUC to establish a One Call Center by January 1, 2006. Hawaii's One Call Center will be similar to other centers operating throughout the nation and the first of its kind in this State requiring mandatory participation by both excavators (e.g., contractors) and operators (e.g., public utilities). The One Call Center system will provide advanced warning to excavators of the location of underground lines before they begin digging. This mandatory "Call Before You Dig" program will provide excavators with a single phone number to call for locating and marking underground lines, including lines for electric, gas, telecommunications, cable, water and sewer facilities.
Consequently, on November 15, 2005, One Call Concepts, Inc. (OCC) was awarded the contract to operate the Hawaii One Call Center (HOCC) beginning January 1, 2006. The purpose of this page is to introduce OCC to you and to communicate to you information that will help you in filing your locate requests starting January 1, 2006.
One of the most important differences that OCC brings as your new service provider is the software that we use to operate your call center. It is called PRISM. PRISM is a map based system that allows facility owners a higher level of screening requests before they get to them. Our operators will be asking a series of questions that allow them to more closely define the area of your excavation. This screening helps in efficiently directing locating resources to where they are needed.
To help in the transition, we have included information at our website that will help you be better prepared for when you make that first call as well as a copy of the new Hawaii law chapter 269E. Although we recommend that you file your first locates by calling the toll free number, 1-866-423-7287, after you have become familiarized with the process, we hope that you will try some of the other options available for use, such as ITIC (our Internet application) and Fax-A-Locate. Please keep in mind that we will not be taking locate requests until January 1, 2006. If you have an administrative question you can email us at fplanton@teleport.com, or call the administrative number at 877-668-4001 (please note: do not use the administrative number for locate requests)
The Hawaii One Call Center will be available twenty four hours a day, seven days a week three hundred and sixty five days a year. Administrative office hours are from 8 a.m. to 5 p.m. PST (we are located in Portland Oregon).
To download a copy of the questions and a blank locate request form click on the link below.
 Locate Request Form
To download a copy of the questions and a blank locate request form click on the link below.
ITIC registration Form
To download the Fax-A-Locate procedures, contract and forms click on the links below.
Fax-A-Locate Procedures
Fax-A-Locate Contract
Fax-A-Locate Blank Form
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© 2003, Utility Notification Center
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